I REFUSE YOUR BUSINESS: HOW THE CUSTOMER IS NOT ALWAYS RIGHT

Black Sesame Key Lime Chocolate and Strawberry Macarons in a Glass Display

“They are right when they’re right.”


business etiquette

When you open a business no matter what it is, there is a phrase that stands. And that phrase is that, “the customer is always right.” And you should remember that for as long as you are in business. But there are times where it doesn’t matter what the customer says, you should not accept their service. And that is tough when you and the customer know that the customer is right. Yet there are the times when people are so disrespectful they must go.

others who pay

The reason at times that the customer is wrong and you have to lose their business is because you have to think about the others who patronize your business. No one wants to lose customers, but when you are at risk of losing more then you have to, think about that as well. Some customers may want you to get rid of this person and are more irritated that you are catering to their bad behavior. So what do you do now, lose one or five people. Sometimes you have to sacrifice the one for the overall picture. Because you’re not going to be able to satisfy everyone.

your business your rules

You don’t have to care really what others think about your business if you feel this way. Hell, if you want to run it into the ground it’s your choice to do so. There is nothing in the human rule book that says you have to care about the customers that much. It’s something people say to make the customer feel welcome and make money. But it should not be used as something to dangle over your head either. So know when to care and when not to care.


My Personal Website: www.faheemjackson.squarespace.com

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SELF CHECKOUT: WHERE WILL IT GO FROM HERE

Photo of Black Flat Screen Monitor

“Scan-pay-leave.”


do it yourself

I have been using self checkout in stores for quite some time now. But I was amazed when I saw the new self checkout for the Amazon stores in Seattle. How you don’t even need people to ring you out. All you have to do is have an Amazon account. Then you can place items in your bag or cart, and then miraculously just walk out the store. The money is added to your account and that is how you pay. Some may say, how does the store know when you have added or not added an item? The store has a digital system that sees when items are out and inside of a bag. That to me is really interesting. Then you ask yourself, what about the people working?

humans are necessary

People are still very much is needed in the retail business. And the reason being is that machines don’t catch everything. But what happens once the machine is able to get down pat the uses of a human. The machine can then understand what we can understand and that will aid in removing the people from the store entirely. But if that does take hold, you will start to see an entire industry of people removed from their duties. And that is when jobs start to crumble. Now, there is an opening for new tech positions. But the initial people will lose out big.

learn to adjust

I said before about jobs or even the fact that people see this as too much change too fast. But in reality, we are headed toward this direction. So you better get used to it and adjust. Because this is the wave of the future because ultimately the position of a person behind the register is not really that much needed. Especially considering the use of paper currency is starting to find itself fading out as we move toward more digital methods of payment. I myself feel awkward sometimes touching money because I am so use to not touching cash.

learn a new trade

Have you ever thought to learn some JAVA or CSS? Well you better because so many jobs will switch over to the software engineering field. And because the tech space is taking off the way it has in the recent years, so much will jump in a shorter period of time than the past because we embrace far more change today. So get used to shopping without customer service. Better go in knowing what you want since it’s starting to look that way.


My Personal Website: www.faheemjackson.squarespace.com

Instagram Me: @theefaheemjackson

Twitter Me: @2320howe

Medium.com/@faheemjackson

Tumblr Me: @fjackson44